Again, please make sure you are using a popular, modern, and up-to-date browser.These sometimes go by "add-ons" or similar names. If the above doesn't work, try disabling third party browser extensions.Where these are found depends on your specific browser, but in many modern browsers they are located in something like "Settings. Try clearing the cookies associated with / /.The reason for this is that modern browsers often have your settings "follow you" from device to device. Likewise, if you have the same issue using the same browser on multiple devices (such as "I tried Firefox on 3 PCs and couldn't log in", but other login mechanisms (other device, other browser, private mode, etc) work, then the issue is likely to be your cookies or extensions.If that works fine, then the issue is pretty much guaranteed to be an issue with cookies or extensions. You can also try logging in via a "private" or "incognito" browser window on the problematic browser.For example, if you are trying using Firefox, try Chrome instead. Try logging in using a different browser.There is a very good chance that the issue is caused either by some inconsistency with the stored "cookies" in your browser or with third party extensions that you may have installed It is very likely that if you are reading this, then this is the source of your issue.Or, if it is not in private mode, try it in incognito/private mode to test. Make sure your browser is not in incognito/private mode.Make sure you are using a modern, up-to-date web browser on a modern, up to date device using a modern, up-to-date operating system.If this works but your regularīrowser doesn't, then either you have corrupted browser cookies on your device (make sure you clear your cookies and cache in this case) or you have a 3rd party extension to your browser that is interfering. If you are 100% sure that you are entering the correct username/pw (you've tried changing/resetting your pw, right?), try opening a new 'Incognito' or 'Private Browsing' window in your browser and logging in to there.Also, we remind you again of the advice to change your password via You may want to try not using the password manager and just typing your account information in manually to isolate that as a source of problems. If you are using a 'password manager' on your device, verify its storage of your account info.If the above doesn't work, you can also try visiting this link for our generic lost code tool.Lost your Safelog Password? Want to reset it? Go to and click on 'password reminder.' (this is near the username and password boxes that you use to log in there).Make sure you are using one that is associated with your Safelog account. You probably have multiple email addresses. ![]() ![]() Password helpers, such as that from LastPass, your browser, etc can at times overwrite the password that you think you are typing in. Make sure your 'password helper' is not interfering.Try changing your password to something basic, using numbers only or numbers and basic English letters only (try avoiding dashes or special characters as a test).Resetting / changing your password is a good idea and often fixes "can't log in" issues. You'd be surprised how many times we've been contacted by people who were "sure" they were entering their correct passwords (when a look at our hash logs shows this not to have been the case). Go to click on "password reminder" (or similar) and follow the steps to reset your password. Be sure not to add extra spaces before or after.
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